Refund Policy

We want you to be happy with what you make. If something goes wrong, email support@rapclips.app with the email you used at checkout.

Failed videos: refunded automatically

If a video fails, or our content checks block it (for example because the photo looks like a public figure), the credits for that video go straight back to your balance. You don't need to ask.

Unused purchases: full refund within 14 days

If you bought a pack or started the monthly plan and haven't used any of its credits, you can get a full refund within 14 days of purchase.

Partly used purchases

Once a video has been made, the credits for it are used and that video can't be refunded. Credits you haven't used yet stay in your balance and never expire (pack credits).

Monthly plan

You can cancel any time from your billing page; the plan stays active until the end of the period you paid for, and you won't be charged again. If you forgot to cancel and haven't used any credits since the last renewal, we will refund that renewal if you ask within 7 days of it.

How refunds are paid

Money refunds go back to the original payment method through Stripe, including any tax you paid. Your bank usually shows it within 5–10 business days. Refunded credits are removed from your balance.

Not refundable

• Credits taken away because of misuse under our Terms of Service.
• Purchases older than 14 days, except where the law gives you more rights.

These rules don't limit any rights you have under the consumer protection laws where you live.